Last updated: 3 September 2026
Common Thread London ships considered menswear and womenswear to addresses across the United Kingdom. Everything below explains where your order ships from, what delivery costs, how long it takes, and why nothing further is payable when your parcel arrives.
Where we ship
We deliver to addresses in the United Kingdom only. Orders placed for delivery outside the UK will be cancelled and refunded in full.
Where your order ships from
Your order is shipped from our international fulfilment centre directly to your UK address, and enters the United Kingdom as an import. This is why delivery takes a little longer than a purely domestic parcel — but it never means a charge at your door. See "Customs, import VAT and duty" below.
Shipping cost
Shipping is free on every UK order, with no minimum spend. All prices are shown and charged in British pounds (GBP), and the total you see at checkout is the total you pay.
Processing time
Orders are processed within 1–4 business days (Monday to Friday), excluding weekends and public holidays. During sale periods or busy times processing may take a little longer, and we'll let you know if so.
Estimated delivery
Once processed, UK orders are typically delivered within 5–10 business days. Our order cut-off is 18:00 GMT (Greenwich Mean Time, London). Delivery times are estimates and can be affected by customs clearance, carrier delays or severe weather.
Customs, import VAT and duty — we pay them, not you
Because your order enters the UK as an import, we ship on a delivered-duty-paid (DDP) basis. We act as the importer, complete the UK import formalities, and pay any import VAT, customs duty and carrier clearance fee ourselves, before your parcel reaches you. Those costs are already included in the price you paid at checkout.
Nothing further is payable on delivery. You will not be contacted by the carrier or the authorities for any import charge, and there is no fee to settle before your parcel is released. If anyone ever asks you to pay a charge to release a Common Thread London parcel, do not pay it — email support@commonthreadlondon.com with your order number and we'll resolve it with the carrier, and reimburse you in full if you have already paid.
Tracking
You'll receive a dispatch confirmation email with tracking, where available, so you can follow your parcel to your door.
Shipping restrictions
We currently don't ship to PO Box or BFPO addresses. Some items may be subject to carrier or UK regulatory restrictions.
Failed delivery or returned parcels
If a delivery fails because of an incorrect or incomplete address, or a parcel is returned to us undelivered, we'll contact you to arrange re-delivery, which may incur an additional shipping charge.
Lost or damaged parcels
If your parcel arrives damaged, or doesn't arrive at all, email support@commonthreadlondon.com and we'll work with the carrier to resolve it as quickly as possible.
Returns
If you'd like to return something, you have 30 days from delivery to tell us. Returns are sent to our UK return address, which we'll provide when you start a return — please contact us first. Full details are in our Return & refund policy.
VAT
HE4L LTD is not VAT registered, so no VAT is added to your order and we are unable to issue a VAT invoice; you'll always receive an order confirmation and receipt. This is separate from the import charges described above, which we pay as importer and which are already built into the price you pay.
Contact
Common Thread London is a trading name of HE4L LTD (Company No. 16250783).
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Email: support@commonthreadlondon.com
Monday to Friday, 09:00–17:00 GMT. We aim to respond within 24 hours.